Senior Billing Operations Manager

Full Time
  • Full Time
  • TBC
  • Salary: TBC

 Senior Billing Operations Manager  –  Job Description

This position is responsible for leading and planning the billing operations for a 12 person department. The
individual will be responsible to plan, direct and coordinate all billing operations. They will also be responsible for
designing, implementing and enforcing policies and procedures, as well as streamlining effective processes across
multiple collection streams. This position is highly visible and requires a strong leader with the ability to prioritize,
plan, and direct the department.

The individual should preferably have a good understanding of the following concepts:

  • Analysing big data (Qlikview / SQL or other)
  • Budgeting and forecasting
  • Presenting results to the Executive Team / Excellent communication skills
  • Designing processes and scoping requirements
  • Project Management / Managing IT projects
  • Insurance / Banking / Finance


  • Oversee and improve operational systems and processes
  • Contribute towards the achievement of the company’s strategic and operational objectives
  • Examine monthly data/reports and use them to improve processes and strategies
  • Ensure stringent quality controls are in place and functional
  • Ensure timely closing of month-end group billing information
  • Effectively plan and manage departmental expenditure
  • Plan and implement monthly billing operational strategies
  • Set and effectively manage priorities for the department
  • Resolve operational issues arising from actions or events leading up to and following from the billing process
  • Effectively manage operational and project based deliverables
  • Other duties and responsibilities as assigned


  • Qualification in business / operations management or related field preferred
  • Above average IT skills (MS Office etc.)
  • Proven work experience in a senior management role
  • Adequate knowledge of organisational effectiveness and operations management
  • Familiarity with business and financial principles and practices
  • Working knowledge of budgets, forecasting and metrics
  • Ability to effectively communicate with all levels of the organisation
  • Strong leadership skills with an ability to motivate direct reports
  • Proven track record for improving process efficiencies and solving problems
  • Excellent analytical and problem solving skills
  • Ability to manage multiple projects concurrently
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret a variety of technical instructions.

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