Sales Centre Consultant 

Full Time
  • Full Time
  • Waterkloofpark
  • Salary: R 8 000 - R 8 500 p/m + commission and incentives

 Sales Centre  Consultant:  –  Job Description


  • Book & Schedule sales appointments;
  • Relationship building;
  • Researching the market and related products;
  • Thorough knowledge of all the training products;
  • Capturing of client information on the database management system
  • Generate leads through current databases and marketing events/ advertising and networking opportunities;
  • Sales appointments and consultations;
  • Cold calling/ frequent contact with the database;
  • Presenting the product or service in a structured professional way through virtual online consultations;
  • Direct support of our campuses & sales team on a national level

Responsibilities and duties

  • Work closely with the sales teams nationally to ensure maximum daily sales activity
  • Corporate and part time programmes;
  • Assisting with the capturing of information web enquiries/social media enquiries within 2 days of receiving;
  • Full-and part time programmes (self-paced, full qualifications part time (FQPT) and career full-time programmes)
  • Updating the marketing workbook;
  • Responsible for all web enquiries, feedback and support;
  • Working against a strict appointment target: scheduling of appointments (60 consultations minimum per month, 20 per week)
  • Demonstrates technical selling skills and product knowledge in all areas;
  • Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors;
  • Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers;
  • Develops a database of qualified leads through referrals, telephone canvassing, cold calling on business owners, direct mail, email, and networking;
  • Assists in the implementation/execution the company marketing plans as needed;
  • Responsible for sourcing and developing client relationships and referrals;
  • Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential;
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team;
  • Participates and contributes to the development of educational programs offered to clients, prospects and company employees;
  • maintaining and developing relationships with existing customers via telephone calls and emails;
  • a Sales Centre Administrator must have 100 conversations per day that includes telephone/email marketing/consultations;
  • cold calling to arrange meetings with potential customers to prospect for new enrolments;
  • responding to incoming email and phone enquiries;
  • acting as a contact between a company and its existing and potential customers;
  • negotiating the terms of an agreement and closing sales;
  • gathering market and customer information;
  • representing the company at trade exhibitions, events and demonstrations (when required);
  • challenging any objections with a view to getting the customer to buy;
  • advising on forthcoming product developments and discussing special promotions;
  • manage data entry into customer relations management software package when required;
  • recording sales and order information and reporting to the national sales centre & national business development managers, or entering figures into a computer system;
  • reviewing own sales performance, aiming to meet or exceed targets;
  • gaining a clear understanding of customers’ needs and requirements;
  • making accurate, rapid cost calculations and providing customers with quotations;
  • Be energetic and hardworking and should be able to communicate well with prospective students, current students and sponsors;


  • Strong understanding of customer and market dynamics and requirements.
  • Proven ability to achieve sales quotas.
  • Customer service agents must be willing to work on a flexible schedule

Work experience and skills

  • Basic reading,
  • writing and arithmetic skills,
  • exceptional negotiation and persuasion skills,
  • effective written and verbal communication skills,
  • marketing and sales skills,
  • interpersonal skills,
  • customer service skills,
  • Analytical skills,
  • Assertiveness,
  • Computer skills,
  • Consultative skills,
  • High energy level,
  • Flexibility/Adaptability,
  • Influencing skills,
  • Initiative,
  • Innovation/Creativity,
  • Learning ability,
  • Motivation,
  • Record keeping
  • Problem solving/Decision Making
  • Sensitivity
  • Tact
  • Team Skills
  • Technical Knowledge/Proficiency
  • Tenacity
  • Tolerance of stress

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