Manager – Operations and Legal Claims

Full Time
  • Full Time
  • Gauteng
  • Salary: R 45 000 - R 50 000 p/m CTC

Manager – Operations and Legal Claims -Job Description 

Key areas of responsibility:  

  • Providing support to junior management, the claims team in directing and overseeing the Claims operations  across the various channels and various stakeholders  
  • Aptitude to provide Senior management with relevant reports in terms of performance of the Claims team Strong legal knowledge and exposure to Civil, criminal and labour claims 
  • Improving the customer service experience to create engaged customers and be able to implement initiatives  driven towards TCF and NPS  
  • Support and assist Senior Management in developing and deploying customer care strategies and operational  plans focused towards the achievement of the objectives of the business. 
  • Demonstrate understanding of short term regulatory requirements – legal, risk , compliance, POPIA and  internal control management across operations  
  • Management and tracking of key metrics for the division – proactively deploy plans to address high risks  identified.  
  • Capable of identifying and initiating changes in terms of claims processes to benefit the customer experience.  Engage with a team of skilled Legal Advisors, Specialist Advisors and Junior Advisors and support, guide and  develop them towards the achievement of the company objectives.  
  • Determine training needs of direct reports and assist with developing career paths for talented members of the  team 
  • Hold staff accountable to adherence to policies, procedures, and productivity standards Analytical skills to address and understand the data communicated and define action plans through the  identification of trends; recommending system improvements or process changes. 
  • Foster a culture of performance coaching, goal setting to ensure a positive team culture with strong positive  engagement within the division 


  • You must be able to multitask, work under pressure  
  • Technically proficient in Excel, PowerPoint and word 
  • People Management Skills 
  • Coaching Skills 
  • Quality Management 
  • Results Driven  
  • Foster Teamwork  
  • Strong interpersonal and organizational skills  
  • Meets deadlines  
  • Displays excellent communication skills 
  • Report writing skills 

Required qualifications: 

  • B Comm LLB degree / Admitted attorney  
  • Previous experience in a claims management role will be advantageous. 

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