Manager : Legal Operations

Full Time
  • Full Time
  • TBC
  • Salary: TBC

 Manager: Legal Operations  –  Job Description

A legal expenses insurance company is looking for a Manager with exposure to claims management in the short term
insurance sector with a minimum of 2 years previous experience in a Management role.

Key areas of responsibility:

  • Providing support to junior management, the claims team in directing and overseeing the Claims operations
    across the various channels and various stakeholders
  • Aptitude to provide Senior management with relevant reports in terms of performance of the Claims team
  • Strong legal knowledge and exposure to Civil, criminal and labour claims
  • Improving the customer service experience to create engaged customers and be able to implement initiatives
    driven towards TCF and NPS
  • Support and assist Senior Management in developing and deploying customer care strategies and operational
    plans focused towards the achievement of the objectives of the business.
  • Demonstrate understanding of short term regulatory requirements – legal, risk , compliance, POPIA and
    internal control management across operations
  • Management and tracking of key metrics for the division – proactively deploy plans to address high risks
  • Capable of identifying and initiating changes in terms of claims processes to benefit the customer experience.
  • Engage with a team of skilled Legal Advisors, Specialist Advisors and Junior Advisors and support, guide and
    develop them towards the achievement of the company objectives.
  • Determine training needs of direct reports and assist with developing career paths for talented members of the
  • Hold staff accountable to adherence to policies, procedures, and productivity standards
  • Analytical skills to address and understand the data communicated and define action plans through the
    identification of trends; recommending system improvements or process changes.
  • Foster a culture of performance coaching, goal setting to ensure a positive team culture with strong positive
    engagement within the division


  • You must be able to multitask, work under pressure
  • Technically proficient in Excel, PowerPoint and word
  • People Management Skills
  • Coaching Skills
  • Quality Management
  • Results Driven
  • Foster Teamwork
  • Strong interpersonal and organizational skills
  • Meets deadlines
  • Displays excellent communication skills
  • Report writing skills

Required qualifications:

  • B Comm LLB degree / Admitted attorney
  • Previous experience in a claims management role will be advantageous.

To apply for this job please visit

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