Client Insights Manager

Full Time
  • Full Time
  • Gauteng
  • Salary: R 75 000 - R 80 000 p/m CTC

Client Insights Manager -Job Description 

Responsibilities: 

  • Lead client and market understanding across the  business by being the voice of the client. 
  • Lead market research projects from design to analysis  and presentation stage. 
  • Ensure data is analyzed into meaningful, actionable  insights to help improve decision making and drive  business performance. 
  • Lead internal Champion strategy to help identify and  unpack client experiences across insurance and non insurance products. 
  • Manage the interests of different internal  stakeholders in terms of scheduling what research  they require, and what can be undertaken and the  appropriate methodology. 
  • Manage the team of market researchers, and handle  general responsibilities of managing a department  and staff, i.e. ensuring interview targets are met on  time and managing the departmental budget. 
  • Bring client segments to life by updating the different  profiles, their relationship to Client products and  what this means for the business. 
  • Undertake new research to provide insights into the  business about its clients, or potential clients; what  product benefits to include; and how to interact with  them in order to increase successful client   engagements. 
  • Identify (new) research methods to understand  trends in the industry and with clients, and changes in  their behavior and preference. 
  • Manage relationships with external suppliers, where  external research is required.

Competencies:

  • Empathize with the consumer 
  • Collaborate to win 
  • A problem solver 
  • A strong interest in client segmentation, client  experience testing, and market research overall Able to work within a wider team, with strong  communication and interpersonal skills 
  • Ability to work efficiently and accurately with  excellent attention to detail 
  • Strong organizational skills – ability to manage  multiple projects simultaneously 
  • Preference will be given to behavioral economics experience or background

Qualifications:

  • Minimum of 7 years of experience in the research  industry 
  • MBA or Bachelor’s Degree, preferably one in a related  field  
  • 3 years of management experience advantageous  Experience in the insurance industry, or financial  services advantageous  
  • Strong ability to work with data analytics and  visualization tools, advanced Microsoft Excel,  PowerPoint. 
  • Comfortable working with qualitative and  quantitative data and methodologies 
  • Excellent communication and presentation skills, with  the ability to convey research results as insights to different stakeholders in a manner that is meaningful  and valuable to them 
  • Manage relationships with internal clients and data  suppliers. 
  • Focused on cultivating and growing strong internal  and external relationships 
  • Capable of handling multiple projects in a fast paced,  deadline-driven environment

To apply for this job please visit www.jcmconsult.co.za.

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